Wednesday, March 26, 2008

Battling the Braviax 3

Well, they responded. They sent me a link to another site, and basically nuked the virus, as it existed in my PC. However, it had tentacles in some other part of my system, because it tried to reinstall itself, but I digress.

The link they sent me was, and they provided me a script based on their scan of the system that I ran and returned to them Friday. Anyway, the plan was to boot into Safe Mode, drag & drop the script on top of the ComboFix.exe program I got from the bleeping computer site, and let it run. It popped up some ominous warning,s like, "this program is very powerful, and may result in harm to your computer if you choose to run it." A bit later it warned me that "1 in 100 PCs are damaged by this program." I ran it, and it told me to restart the computer, which I did. Upon restart, the AVG came back to life, just in time for me to uninstall it. I did that because the Spysweeper Antivirus is running, and doing a good job so far. Spysweeper AV found the remnant of the virus, and quarantined them. I did note, however, that the virus was not running, which was a major improvement. What that tells me is that the virus is still lurking somewhere, and is trying to reinstall itself, though it is not successful.

WebRoot told me that they would have a new set of signatures that would handle this virus out soon, so stay tuned. Now, about WebRoot service and support: they are nice enough people, but there are the limitations:
1. Their hours are from 8:00 AM until 8:00 PM daily, and I'm not sure about weekends. Kind of limits ones who work the first shift from accessing their services often.
2. Their team assumes you will be using the ill computer to talk with them, and some viruses may screw up your system to the point that that is not practical.
3. They kept me on hold for over 35 minutes each time I called, probably because like most East coast people, I was calling them near the end of their support hours.

Bottom line: this was a nasty virus, and I wonder how or where I got it. Ok, I went to a variety of sites, most unknown to me before I went there, and I got cookies from all over the place. but hey, isn't that how the 'net is supposed to be used? Only kids are supposed to stay in sites that are known, safe, and pretty much assured to be healthy. Oh well, maybe there is something to being like a kid sometimes.

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